Terms & Conditions

1. Definitions

"Agreement"

means these Terms & Conditions, together with any service proposal or engagement letter signed between you and Saraya.

"Service"

means any workplace culture advisory service offered by Saraya, including Culture Listening Sessions, Engagement Improvement projects, and ongoing Workplace Culture Advisory relationships.

"We / Us / Our"

means Saraya, located at 15 Yaowarat Road, Samphanthawong, Bangkok 10100, Thailand.

"You / Client"

means any individual or organisation accessing our website or entering an engagement with Saraya.

"Content"

means any written materials, session summaries, notes, outlines, or other deliverables produced by Saraya in connection with a Service.

2. Acceptance of Terms

By submitting an enquiry, entering a service agreement, or using this website, you confirm that:

• You are at least 18 years of age;
• You have the authority to enter into a binding agreement on behalf of yourself or your organisation;
• You will comply with these terms and all applicable laws.

3. Services

Saraya provides non-regulated advisory services relating to workplace culture and employee engagement. Our services are general in nature and intended to support organisational reflection and improvement planning. They do not constitute professional legal, medical, psychological, or financial advice.

Service availability is subject to scheduling and capacity. We will make reasonable efforts to deliver services within agreed timeframes. Where delays arise due to circumstances outside our control, we will communicate promptly and work to reschedule at a mutually suitable time.

Services are primarily delivered in Thailand, though remote engagements may be available by arrangement.

4. User Responsibilities

As a client or website visitor, you agree to:

• Provide accurate and complete information when making enquiries or engaging services;
• Use our website and materials only for lawful purposes;
• Refrain from any conduct that may harm Saraya's reputation, disrupt services, or infringe on the rights of others;
• Not reproduce, distribute, or publicly share Saraya's Content without written consent;
• Treat Saraya's personnel and collaborators with respect during any engagement.

Misuse of our website or materials may result in termination of access and, where appropriate, legal action.

5. Intellectual Property

All materials, frameworks, methods, and written content produced by Saraya remain the intellectual property of Saraya unless otherwise agreed in writing. Upon full payment, clients receive a non-exclusive, non-transferable licence to use deliverables for their own internal organisational purposes.

Clients may not resell, sublicense, or adapt Saraya's Content for use outside their own organisation without prior written permission.

6. Payment Terms

7. Service-Specific Terms

8. Disclaimers

Our services are provided in good faith based on the information shared with us, and are intended to support thoughtful reflection and planning — not to replace professional legal, medical, financial, or psychological advice.

We make no representations about specific outcomes that may result from engaging our services. The effectiveness of any advisory work depends on the commitment, circumstances, and decisions of the client organisation.

This website and its content are provided "as is". We do not warrant that the website will be error-free or continuously available.

9. Limitation of Liability

To the fullest extent permitted by Thai law, Saraya's total liability to you in connection with any service or this website shall not exceed the total fees paid by you for the relevant service in the 3 months preceding the claim.

Saraya shall not be liable for indirect, special, or consequential losses, including loss of business, revenue, or reputation, arising from the use of our services or website, even if advised of the possibility of such losses.

Force majeure events — including natural disasters, government actions, pandemics, or other circumstances beyond our reasonable control — will relieve us of obligations during the affected period.

10. Termination

Either party may end an ongoing service arrangement with 30 days' written notice. Saraya may terminate or suspend access to services immediately if a client acts in breach of these terms or behaves in a way that is harmful to our team or other clients.

Upon termination, any fees for services already delivered remain payable. Confidentiality obligations survive termination.

11. Dispute Resolution

These Terms & Conditions are governed by and interpreted in accordance with the laws of the Kingdom of Thailand. Any disputes arising under or in connection with this Agreement shall first be addressed through good-faith negotiation between the parties.

If a matter cannot be resolved informally within 30 days, either party may refer it to mediation. If mediation is unsuccessful, disputes shall be subject to the exclusive jurisdiction of the competent courts in Bangkok, Thailand.

12. General Provisions

Entire Agreement

These Terms, together with any signed service proposal, represent the entire agreement between the parties and supersede prior understandings.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force.

Waiver

Failure to enforce any right under these Terms does not constitute a waiver of that right.

Changes to Terms

We may update these Terms from time to time. Significant changes will be communicated via our website. Continued use of our services after an update constitutes acceptance.

Notices

Formal notices should be sent in writing to the contact details in Section 13 below.